Frequently Asked Questions


Frequently Asked Questions
What is 1Safe?
How does 1Safe work?
How do I protect my data with 1Safe?
Why should I use 1Safe?
What kinds of backups can I do with 1Safe?
What kinds of storage devices can 1Safe use for backups?
Does 1Safe use data compression?
Can 1Safe span files across two pieces of media?
Can backups be scheduled to run at any time?
What other backup options does 1Safe offer?
How do I restore a file protected with 1Safe?
How do I restore an entire disk drive?
How do I restore different versions of the same file?
What about the Windows Registry/System State?
What if the media I need isn't in its drive?
What if I forget where my files are located?
How do I use a new drive with 1Safe?
How do I add new media to 1Safe?
What if my tape drive does not show up with a drive letter after installing 1Safe?
Why am I having trouble restoring files after upgrading Windows?
Why does my virus/disk-utilities program prompt me to enter all of my removable media?
Why doesn't 1Safe work when my disk utilities are running?

What is 1Safe?

1Safe is an advanced data-protection tool for Windows. Far more than a traditional backup application, 1Safe takes full advantage of its powerful file-management capabilities to ensure that your valuable data is completely protected and easily accessible. Unlike traditional backup applications, 1Safe does not hide all of your files in a proprietary "backup set" that can only be accessed using the restore software. Instead, 1Safe stores your files in their original application's format, with or without on-the-fly compression and decompression, making them fully accessible to any application, whether Windows Explorer, your word processor, spreadsheet, database—anything.



How does 1Safe work?

1Safe is based on CSA's patented Persistent File System (PFS) technology. At the heart of PFS is a relational database that stores file-system information for every storage device attached to your computer. PFS then presents this information in the form of the familiar drive-letter/folder/file list. When you want to access a protected file, simply open the desired file from the 1Safe virtual drive as you normally would for any other drive. No proprietary restore application is needed. 1Safe knows where the file is stored and prompts you for the correct media. You simply insert the requested disk, tape, removable drive, or CD into its drive and 1Safe retrieves the file for you.



How do I protect my data with 1Safe?

1Safe provides two ways to protect your data. First, you can protect selected files, folders, or an entire disk drive immediately using 1Safe's Backup tab. You simply check the items you want to back up, select the media on which to store the selected items, and click a button. You can even save your immediate backups as Favorites, which you can then run again anytime with just a couple of mouse clicks. 1Safe also provides fully automatic scheduling of your data-protection sessions. The Scheduler Wizard takes you through the process of selecting the drive(s) and folders you want to protect, selecting the media to use, scheduling the timing, naming the protection session, and setting other options. 1Safe does the rest. You can schedule data-protection sessions to run anywhere from every few minutes to once a month. 1Safe ensures that your data-protection sessions are done, in the background, while you work on other things.



Why should I use 1Safe?

With 1Safe, you never have to wonder if your important files are protected. 1Safe's automatic scheduling ensures that your data is secure. You also do not need to wonder where that protected file you need right now is stored. You will never again have to spend hours searching through each backup disk or tape one at a time. 1Safe shows you the contents of all your file-storage media at one glance. Better yet, you can open or restore files on removable disks or tapes in one easy step. 1Safe asks you for the media it needs to complete the operation and then does it without bothering you further. In short, 1Safe frees you from the time-consuming and difficult task of organizing, managing, and accessing all your protected files. 1Safe is a highly flexible data-protection solution that allows you to work with your files the way you want to.



What kinds of backups can I do with 1Safe?

1Safe is diverse in the kinds of backups it can perform.
  • Total — A pre-set back up that selects all files on all local drives can be run at any time from either the 1Safe Task Bar on the desktop, or from 1Safe's Schedule screen
  • Modified Files Only — Another pre-set operation to back up only files that have changed
  • Selective — Select the specific files and folders you want included
  • Favorites — If you have certain files and folders you back up frequently, save them as Favorite File Selections that can be initiated with a few clicks of a button
  • Scheduled — Select any of these types of backups to run at a specific interval



What kinds of storage devices can 1Safe use for backups?

Any storage device that has a drive letter assigned to it can be used to protect your valuable data with 1Safe. This includes tape drives, high-capacity removable disk drives, CD-R/RW drives, supplemental hard drives installed on your computer, pluggable USB hard drives, and mapped network drives. 1Safe is flexible enough to use different types of media for different data-protection needs. 1Safe keeps track of where all your data is and makes it easy to get it back when you need it.



Does 1Safe use data compression?

Yes. 1Safe gives you the option of using data compression when protecting your data. Data compression gets the maximum amount of data on a piece of media by reducing the size of the file. Unlike traditional backup applications, 1Safe does not compress all of the files included in a backup session into a single, proprietary backup set. Instead, 1Safe uses on-the-fly, file-by-file compression, which allows you to access individual files as if no data compression had been applied. 1Safe automatically decompresses the files you want when you open or restore them.



Can 1Safe span files across two pieces of removable media?

Yes. If your media reaches its capacity during a backup, the file being backed up will be continued on the next piece of media inserted. When you restore spanned files, you will be prompted to insert one piece of media, then the other.



Can backups be scheduled to run at any time?

Yes. Preset Total and Modified backup schedules can be run at any time or you can create your own backups and schedule them to run at intervals that range anywhere from monthly down to a few minutes.



What other backup options does 1Safe offer?

1Safe gives you the option of backing up the Windows Registry or Windows 2000 System State as a part of any protection session so you can always ensure your latest settings are protected. 1Safe also gives you the option of protecting all files in a scheduled session or only the files that have changed since the last session. 1Safe uses sophisticated file-management and organization technology to track changes to files, ensuring that your latest data is always protected.



How do I restore a file protected with 1Safe?

Restoring a file that you have protected with 1Safe is extremely simple. In fact, it is exactly like opening a file on your hard disk. In Windows, there are two ways to open a file. First, you can run the program you want to use, such as Word or Excel, select Open from the File menu, locate the file you want to open, and double-click. The second way to open a file in Windows is to run Explorer, locate the desired file, and double-click. Opening a file protected with 1Safe works exactly the same way, except that instead of looking for the file on a hard disk, you open the 1Safe catalog, locate the file, and double-click. 1Safe asks you for the correct media if it is not in its drive, then opens the selected file. To restore the file to your hard disk, simply save it or copy it to the desired folder using Explorer. Notice that you can open a file protected with 1Safe without having to restore it first.



How do I restore an entire disk drive?

Restoring an entire disk drive is easy when you use 1Safe's Restore tab. First, you set the date range of backups you want to view. Then, choose the exact date representing the state of the disk drive you want to restore. Finally, set the Overwrite and Registry/System State options and start the restore. 1Safe prompts you for all needed media. That's all there is to it.



How do I restore different versions of the same file?

As you back up your data, you will accumulate many different versions of the same files, for example, a report or presentation that you have been working on for the last two weeks. If you have backed up your modified files every day, you have many versions of the report or presentation. Let's say you made substantial changes to the presentation one day, but, after reviewing the changes, your boss decided that it was better before. Rather than trying to remember what you did and manually undoing all the changes, you can simply restore the version your boss liked.

Ordinarily, 1Safe restores the most recently backed-up copy of all requested files. You can, however, easily select any version of a file to restore by following the standard restore procedure, but with one difference. Instead of double-clicking the desired file name, right-click to see a list, sorted by date and time, of all available versions of the selected file. Point to the desired version and click to open it or to restore it.



What about the Windows Registry/System State?

1Safe gives you the option of backing up the Windows Registry or Windows 2000 System State along with any protection session so that you can always ensure that your latest settings are protected. You can restore the Registry/System State as you would an entire disk drive, by selecting the date of the Registry/System State backup you want to restore.



What if the media I need isn't in its drive?

No problem. 1Safe prompts you for the media that contains the file(s) you requested. When you insert the correct disk or tape, 1Safe opens or restores the desired file(s).



What if I forget where my files are located?

You can search 1Safe just like any other disk drive using Windows' built-in Find function or, if you need more sophisticated search options, using 1Safe's advanced search features. The online Help for Windows and for 1Safe tells you how to find files.



How do I use a new drive with 1Safe?

When you add a new removable disk, tape, or CD-R/W drive to your computer, making it accessible to 1Safe is a snap. Start 1Safe and select Media Tracking from the Tools menu. All storage devices recognized by 1Safe are displayed in the Available Devices list. Click on the device you want monitored then click on >> to add it to the Devices to Monitor list. From now on, 1Safe stores file-system information whenever you use the new drive.



How do I add new media to 1Safe?

If the drive you are using is already being tracked by 1Safe, all you have to do is insert the new disk or tape into its drive. 1Safe will store the media's file-system information and to make it available to 1Safe. If the disk or tape already has files on it, 1Safe stores that information. The only exception is in the case of a backup made by a proprietary backup program. 1Safe cannot access the contents of proprietary backup sets.



What if my tape drive does not show up with a drive letter after installing 1Safe?

If your tape drive does not show up in Explorer with an assigned drive letter after installing the software and rebooting, it is most likely that Windows failed to properly mount the drive. This can be fixed in almost all instances. Our Customer Support technicians have compiled a list of procedures to fix the problem. You can either view the document online or download it.



Why am I having trouble restoring files after upgrading Windows?

If you are using 1Safe version 3.2.34 or earlier and have recently upgraded your operating system from Windows 95 or 98 to Windows NT 4.0, 2000, or XP, you may have problems restoring some or all of your files from a backup made before the upgrade. Many of the issues have been fixed in the latest version of 1Safe. However, some problems persist with restoring .avi and .exe files, especially in regards to upgrades from 95 or 98 to NT. Contact Customer Support to upgrade your 1Safe software.

When upgrading your Windows OS, make a backup immediately after completing the upgrade.



Why does my virus/disk-utilities program prompt me to enter all of my removable media?

1Safe presents your database to Windows as a virtual drive (V:). Disk utilities see it as an actual drive and attempt to perform its functions on the contents. Because the contents of the drive are references to the files on removable media, you are prompted to insert the media with the file attempting to be processed.

To avoid excessive prompts, either set your virus/utility software to skip the virtual 1Safe drive, or disable the 1Safe Catalog. To disable 1Safe, right-click on the 1Safe icon in the system tray and select Disable 1Safe Catalog. Once your virus/utility software is done, remember to re-enable the software using the same procedure. 1Safe will not monitor media while disabled.



Why doesn't 1Safe work when my disk utilities are running?

Some disk utilities temporarily prevent 1Safe from accessing the resources it needs for media monitoring. Certain disk utilities, such as virus and disk-defect detection utilities lock the disk they are scanning. Whenever a local disk drive is locked, 1Safe is denied access to resources it needs and is therefore disabled. This means that, while the disk utility keeps the local disk drive locked, 1Safe cannot monitor any drives or prompt for media, nor can you access the 1Safe virtual drive.

As soon as the disk utility releases its lock on all local drives, which generally happens as soon as the utility is done scanning the disk, 1Safe resumes normal operation.



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